Support roles

Support worker business case

Business case and framework for expanding podiatry support worker roles, including role descriptors, training pathways, supervision models and safety considerations.

FOR:
Podiatry service managers
Document type

Business case

Career stage
Support roles

Business case for podiatry support worker role development


Outlines the value, structure and justification for expanding podiatry support worker roles in healthcare teams.

Summary

This business case sets out the rationale and framework for expanding and formalising podiatry support worker roles across the NHS and other health settings. Developed as part of the NHS Education Reform programme, the document responds to workforce shortages, care backlogs and the need to better utilise the full skill mix within podiatry services.

It describes the potential of podiatry support workers to alleviate pressure on registered staff by safely undertaking tasks such as:

  • basic foot care

  • administrative duties

  • appointment preparation

  • delegated treatments under supervision

It also outlines how these roles can improve patient experience, enhance access to care and contribute to retention and career development.

The document includes:

  • a case for change grounded in health system need

  • proposed role descriptors and indicative tasks

  • education and training pathways (including apprenticeships and ongoing CPD)

  • risk management, supervision models and patient safety considerations

It recommends structured implementation across Integrated Care Systems, with clear expectations around governance, accountability and scope of practice. It also highlights alignment with national workforce strategies and policy drivers.

This business case is intended for service managers, clinical leads and strategic decision-makers considering how to better integrate support roles within podiatry teams. It provides a comprehensive evidence base to support planning, funding bids and workforce transformation.

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